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Meet our Executive Committee

I help my team ensure that Barclaycard's customers are taken good care of, and also work with them to provide the operations and technology support needed to create our vision of making payments simpler for our customers.

Marge Connelly

Global Chief Operating Officer

Previous roles

Chief Operating Officer Wachovia Securities

Head of Operations for US and UK cards Capital One

Where have you worked in the past?

In my previous role, I was responsible for operations and technology as Chief Operating Officer at Wachovia Securities, which is the US's largest retail brokerage firm. Prior to that, I was Head of Operations for US and UK cards at Capital One.

What's your proudest achievement at Barclaycard?

Working as a team to develop an initial vision and strategy for 2014. It's inspirational, but WE CAN DO IT!

If you could change one thing about financial services, what would it be?

Legal disclosures would be simpler and mean more meaningful to customers, rather than lawyers.

Where do you get your inspiration?

From most people I meet, either at work or outside, who have faced challenges in their lives. I find the incredible resilience and compassion that's reflected in these everyday stories truly inspiring.

What was your first ever job, and what did you learn from it?

I was a camp counsellor at a YMCA day camp. I didn't have any younger siblings so it was really my first in-depth experience with little kids and I was amazed by how creative they can be.

Tell us something about you that would surprise people

One of my first aspirations was to be an opera singer. I studied it for a year in college before deciding it wasn't for me.